REFUND AND CANCELLATION POLICY

This policy explains how refunds and cancellations are handled for purchases made from NEPEX TECHNOLOGY PRIVATE LIMITED.

Order Cancellation

Orders may be cancelled before they are processed for shipment.
Once the order is dispatched, cancellation is no longer possible.
To request cancellation, you must contact us promptly through email or phone.

Refund Eligibility

Refunds may be issued under the following conditions:

The product delivered is damaged or defective
The wrong product was delivered
The product is missing from the shipment
The service purchased cannot be fulfilled due to technical issues or unavailability

Refunds are not provided for reasons such as change of mind or incorrect address provided by the user.

Refund Process

To initiate a refund, you must contact our support team with your order details.
Refund approval may require verification, photos, or documentation.
Approved refunds will be issued through the original payment method.

Non-Refundable Items

Digital goods, downloadable items, and services that have been accessed or consumed are not eligible for refunds.
Customized products or special orders are non-refundable.

Contact

For refund-related support, contact technologynepex@gmail.com or 7014841617.